Selecting the correct Ticket Deposit Receipt (TDR) reason code is the most critical step in claiming an IRCTC refund after chart preparation. The backend routes your claim directly to the Chief Commercial Manager (Refunds) of the respective railway zone. Picking a generic or incorrect code (like "Passenger not travelled" instead of "Train Diverted") will almost certainly trigger an automatic rejection. TDR Matrix: Railway Service Failures When the disruption is caused by Indian Railways, refunds are typically 100% of the base fare, provided the strict filing timeline is met. TDR Reason / Scenario Filing Deadline Supporting Action Needed Train Late > 3 Hours (passenger opts not to travel) Before actual departure of the train at the boarding station None Train Diverted - Not Touching Boarding/Destination Within 72 hours of scheduled departure None Train ...
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